In Crisis? You’re Not Alone. Help Is Available.

​

If you or someone you know is in immediate danger or experiencing a mental health crisis, it's essential to seek help straight away. Below are UK-based services and emergency contacts that offer urgent support. Confidential, compassionate, and often available 24/7.

​

Emergency Services (999)

If you or someone else is at immediate risk of harm, call 999 or go to your nearest Accident & Emergency (A&E) department.

​

Samaritans

Call 116 123 (Free, 24/7)
Website: samaritans.org
Confidential support for anyone in emotional distress or suicidal crisis — any time, any reason.

​

Shout – 24/7 Text Service

Text SHOUT to 85258
Website: giveusashout.org
A free, confidential text service for anyone in crisis, struggling to cope, or needing urgent mental health support.

​

YoungMinds Crisis Messenger

Text YM to 85258
Website: youngminds.org.uk
Specialised support for young people feeling overwhelmed or anxious. Operated by trained volunteers under clinical supervision.

​

NHS 111 – Mental Health Help

Call 111
Website: nhs.uk/mental-health
Non-emergency help if you're unsure where to turn. Operators can direct you to your local NHS mental health crisis team or service.

​

For Students: Speak to Your School

If you're a student using Counsel Clouds and need help, you can:

​

• Reach out to a trusted member of staff or pastoral lead

• Let your teacher know you’d like access to 1:1 support

• Use the platform to connect when authorised by your school

​

In some cases, your school’s Designated Safeguarding Lead (DSL) may be informed, especially if there's a concern about your safety.

​

A Note on Safety

If you are in online therapy or guided sessions and feel at risk:

​

• Tell your therapist or coach

• Make sure you’re in a safe, private space during your session

• End the session and call emergency services if you feel unsafe